18 May 11:00 – 12:00 (CEST)
Many companies have to deal with the unprecedented impacts of COVID-19, resulting in an increased focus to keep their core business running. As a result, our Managed Services Functional (MSF) department sees a higher demand of organizations asking for help on their functional support for JD Edwards.
In our upcoming livecast, you'll discover:
Quistor is an expert in automated testing, which reduces the key user effort dramatically. We help you write and/or change your automated testing scripts using the Dimension SwifTest tool (DWS). Arrange and manage the scheduling of these tests during important events (e.g. tools release upgrade, SIT, CRP, UAT).
Orchestrations are used for integration and automation challenges. This is very useful for recurring tasks e.g. order entry where the same fields always need to be populated. With Orchestrator the process for entering orders can be fully or almost fully automated, which means that it reduces time for a user to almost 0%.
An easy-to-use tool that enables end-users to reset their own password using a web portal, which saves your IT department as well as your helpdesk time and money.
Senior Account Manager @Quistor
Consultant Digital @Quistor
Martijn van den Brink
Sales Consultant @Quistor
Medior MSF Consultant @Quistor
JD Edwards Consultant @Quistor
Permanent or temporary 24/7 support
Focus on your core business processes
Certified JD Edwards experts
Resolve issues in a fast and professional way
Proactive support fitting your changing needs
Our Managed Services Functional service offering covers all your business needs. You decide which business areas Quistor will take care of and which areas you want to control yourself.
Calculate your support needs by using our Functional Support Calculation Tool.
Quistor's certified JD Edwards consultants make sure the functional support runs smoothly.
We are fully flexible and ready to adapt to your changing business model at any time.
Our MSF catalogue lists all our service offerings. We understand that every business has specific needs and requirements. That's why our offering is always tailor-made for you. Select only what you need and what you are comfortable with. You are always able to scale up or down on services if necessary.
To support you in taking a well-informed decision, Quistor has created the Functional Support Calculation Tool. With this tool you can calculate your support needs based on our support catalogue, which contains over 250 different support services. The use of this calculation tool has various benefits for your company. With the the outcome you will be able to:
Calculate your exact support needs per area during a selected time period.
Review if your organization is able to handle this workload.
Decide which services you want to outsource and which services you want to keep within your company.
Scale up or down when necessary.
Curious to find out more about Quistor MSF?
Since 2005 Quistor has provided superior functional support for JD Edwards to service a global customer base. We will work with you as a strategic partner, frequently reviewing the successes, areas of improvement and how we can further maximize your JD Edwards system for the future. Transparency is key. Quistor strives for continuous improvement across all aspects of its own processes and service delivery, ensuring our customers receive the highest quality service offering.
Complete service catalogue
Custom support for each customer
100% satisfied MSF customers
Certified JD Edwards experts
Your trusted partner
1. End-user Support
End-user support covers the functional support and maintenance of your JD Edwards application and includes resolving functional incidents supporting your business processes and data.
Solve simple requests using knowledgebase and resolve incidents controlling the SLA priority and escalation.
Quickly add new member(s) to your IT department to temporarily fulfill a gap due to a sudden leave, cover vacations or a temporary assignation to a different area or project.
Experienced financial consultants help you resolve errors like integrity issues and wrong postings during this stressful and important period.
Adapt your current JDE template setup to new requirements, like additions, new menu reports, or developing new tools within JD Edwards.
Quistor has experience with over 65 country localizations and we provide services to many JD Edwards clients globally in 12 different languages. We make sure that legal changes are adapted into your JDE instance.
2. Setup & Maintenance
The JD Edwards application Setup & Maintenance covers different configuration tasks, generally of global values that can affect several offices, business units or countries. These are usually non-daily activities for users. Therefore, it is more beneficial to manage it centrally, following determined guidelines, naming conventions, etc. These support activities are key in order to avoid possible further errors caused by a wrong or missing configuration. In addition, it enables the users and key users to focus on their daily business activities.
Support on basic setup modification requests, based on forms and approval flows.
(EDI) Interfaces, Reports, Application development and enhancements, whether simplex or complex, project oriented methodology to guarantee quality and avoid risks. Flexible and available when the need is there.
Quistor provides expertise on JD Edwards translations to support your organization’s needs. Examples are invoice layout, item translations, and more.
Payment Terms set up modifications and advise based on best practices.
Maintain your JD Edwards menu updated and well- organized, create new versions or modify the existing ones to make it easier for the users.
3. Master Data Management
Master Data Management support allows managing the set of these master data effectively and without delay, making sure that there are no inconsistencies between them. It is crucial to keep these lists of data, that are shared and used by different applications within the system, up-to-date at all times.
Support on migrating data from other systems or environments to your current JD Edwards template.
Item Master data houses a multitude of details of your articles. Quistor supports you on the Item Master management.
Once a project is completed, Quistor supports you on the go-live in order to mitigate any unforeseen issues.
Keeping the Address Book, Supplier Master and Customer Master up-to-date is key for your business.
Quistor offers a set of integrity checks that monitor with the use of standard and self developed reports.
4. Add-on Products
Quistor has developed multiple out-of-the-box solutions for JD Edwards that can be implemented and used within a very short period and can significantly improve your JD Edwards system. Quistor both implements and supports some of the most innovative and useful tools for JD Edwards, developed by Quistor and our partners. Most of the tools have received Oracle Validated Integration certifications, which means that Oracle has confirmed that the tools are designed in a reliable and standardized way and operate and perform as documented.
Quistor manages your security using Q Software's tools. We can do both a license audit and security audit to map your security environment and manage it for you.
Easy-to-use tool which enables end-users to reset their own password using a web portal, which saves your IT department as well as your helpdesk time and money.
Besides installation and configuration (which is done in 1 day) Quistor helps your business process owners to understand and work with the tool (training), but also te define and translate any reporting needs you might have into workable (overnight scheduled) reports. These two topics are often combined.
Quistor is an expert in automated testing, which reduces the key user effort dramatically. We help you write and/or change your automated testing scripts using the Dimension SwifTest tool. Arrange and manage the scheduling of these tests during important events (e.g. tools release upgrade, SIT, CRP, UAT).
Besides implementing and configuring this completely embedded banking application, Quistor maintains it, installs the latest versions, and supports you with changes like building or requesting new bank formats, solving algorhytm and matching issues, and optimizing your daily processes in order to increase your bank statement line matching ratio.
5. Additional Services
Quistor is in a position to add other additional activities for the correct and complete operation of the application due to the extensive experience and wide range of services provided.
We support you in setting up any payment format you need in our flexible payment format tool. For IFRS 16 we can add or change any of your lease(s), run or (re)correct amortization schedules (bookings) and/or commencementand recurring billing entries. Besides that, we offer adjustments and support on leasing contracts.
Quistor performs and in-depth analysis on which existing or new processes can be enhanced or done completely with the use of UDOs. With this service we replace modifications.
Orchestrations are used for integration and automation challenges. This is very useful for recurring tasks e.g. order entry where the same fields always need to be populated. With Orchestrator the process for entering orders can be fully or almost fully automated which means it reduces time for a user to almost 0%.
We train your people and/or pick up any modification you have related to BI Publisher, such as adjustments to customer-facing documents (invoices, order acknowledge-ments, shipping docs, etc.).
Quistor trains and helps your people to stay 'code current', understand the latest and greatest of E1, like all 8 UDOs, and understand Orchestration fundamentals. Besides standard training, either 1 to 1 or in the classroom, we provide a custom training to identify the topics we use a sort of FIT-GAP approach. Remote, on site or in our fully equipped training center in Málaga.
Quistor helps you document all or specific processes based on our own 'best practice' templates. We also help you set up a SharePoint or JIRA environment and create and categorize all documents.